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Returns & Exchange

  1. How do I return/exchange my product(s)?
  • For any return request, kindly drop the request at care@bira9.com within 7 days from delivery. We request you to be patient as the revert might take upto 48 hrs. Products to be returned should be in the same condition as you received them.
  • We have put no-hassle procedures to ensure that you can buy from us with confidence and return the item(s) you have purchased from our webshop (shop.bira91.com). In case you are not happy with the order you have received, or you found some issue in the quality/size or colour of the item, please inform customer care immediately of this issue so that it can be returned to us.
  • Products returned should be in the same condition as you received them. Damaged or used products will not be accepted.
  • Return of products will be accepted only if they are returned in their original packaging and within 7 days of purchase. We will arrange for a return pick-up of your order and the courier provider shall pick it within 3-5 days of your request.
  • Please bear in mind it may take 2-7 working days for the product to reach back to our order processing centre.
  • There is a list of items which are excluded from returns.
  • All glass and ceramic items.
  • All types of Masks
  • All types of Inflated products
  • Any damage caused due to neglect, improper usage or application.
  • Any item where the return is requested after 7 days of purchase.
  • Games, There will be no exchange on Games unless a damaged product is delivered. o Items with value less than 300 INR will not be considered for exchange.
  • The process for returning the product/s is as follows:
  • Call our toll-free customer care 1800- 300-23010 between 10:00 am to 7:00 pm , 6 days a week (Sunday off) or else, mail us at care@bira91.com and obtain a return reference number, and we shall have the parcel picked within 3-5 working days.
  • All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. T-shirts must be packed in the original T-shirt packaging with the original Bira 91 tag) and should not be broken or tampered with.
  • In case there is a size issue for T-shirts/hoodie, Please put in a request for exchange. we will get the product picked in 3-5 days and refund the amount in credit wallet. You can then re-order the correct size as per your preference with the credit amount. o Ensure order number is correctly written on the return label/ etc.
  • Package the item in its original packaging. We request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
  • For the items damaged in transit, you are requested to mail us the photographs of the damaged item at care@bira91.com within 48 hours of receiving the item. There is no need to courier the damaged items to us. After examining the photographs and validating the in transit damage, we will send a replacement of the damaged goods within 5-7 working days along with the communication for the same in the mail.
  • Please note that the decision of providing the replacement depends on the examination of photographs.
    1. The returned item will be examined in our warehouse and you will be intimated about the return status, on mail in 5 days of receiving the item. If your return is accepted, we would be sending you an email and credit the amount in 5-7 working days.
    1. How do I cancel my order?
    • An order can be cancelled directly from the registered account before it is shipped.
    • If the order is shipped already, we unfortunately will not be able to cancel it. Even if you have accepted the shipment, do not worry - you can return the product and exchange it for something else through the e-voucher which we will give you on returns.
    • In case you desire any changes or edits in your order, please write to us at care@bira91.com and we’ll help you out.